Shift Supervisor/Operations Manager (CASH602)

Employment Type

: Full-Time


: Non-Executive Management

Volunteers of America, Inc. (VOA, Inc.) is a national, faith-based human services organization that was founded in New York City in 1896 and has remained at the forefront of social service ever since, helping individuals and families in need overcome obstacles to living safe, healthy and productive lives in the community. The largest of the affiliates, Volunteers of America-Greater New York (VOA-GNY) serves tens of thousands of men, women, and children in need every year, through 80 programs staffed by 1,300 skilled and dedicated staff, throughout New York City, Westchester County and Northern New Jersey.

VOA-GNY s life-changing, often life-saving work impacts the lives of individuals and families who are homeless and those at risk of homelessness, families recovering from domestic violence, children with developmental delays, individuals living with HIV/AIDS or behavioral health issues, older adults and veterans struggling to reintegrate. VOA, Inc. is one of the largest providers of permanent, supportive housing in the United States. VOA-GNY is the largest provider of supportive housing for veterans in New York, and is committed to addressing the needs of the community with compassion, creativity, respect, and therapeutic models that inform our work.

The Shift Supervisor/Operations Manager is responsible for facilitating daily shelter operations.


The position requires a High School Diploma and three years relevant experience including two years in a supervisory capacity; or satisfactory combination of education and relevant experience. Excellent communication skills and word processing and spreadsheet computer skills required.


  1. Supervise delivery of program services including intake, bed assignments, case management
    services, distribution of client mail, lockers, meal cards and medication

  2. Ensure optimal customer service is being provided to clients

  3. Ensure recreation activities are occurring

  4. Ensures the facility is adequately staffed at all times

  5. Work with DHS PD to ensure the daily security and safety of the facility

  6. Supervise client care worker, recreational specialists, facility maintenance, cleaning staff and fire safety

  7. Manage community relations and communicate with relevant authorities as needed

  8. Perform related tasks as needed

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled.

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