Payment Operations Analyst

  • New York, NY

Employment Type

: Full-Time


: Miscellaneous

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The SeatGeek Payment Operations team handles the incoming and outgoing flow of money for our consumer platform and for our SeatGeek Enterprise clients. Payments are an important part of our consumer product and strategy, and we're building an industry-leading enterprise merchant payment platform.

As a Payment Operations Analyst at SeatGeek, you'll report to and work with the Sr. Program Manager, Payment Operations and be an important part of our daily payment operations and the development of our merchant payment platform.

What You'll Do:

* Assist and driving progress in the buildout of our merchant payment platform
* Be an escalation point for Client Services and partner teams for payments issues
* Build, track, and operate against detailed project plans on behalf of clients and internal product initiatives
* Demonstrate and prove out our payments strategy, helping us grow both domestically and internationally in a sustainable, profitable way
* Engage with clients onsite for the installation and maintenance of their payment integrations including physical point of sale
* Becoming an initial support and training resource both for our teams and our clients
* Collaborate with third-party partners, bring new vendors on and maintain existing vendor relationships and integrations

Who You Are:

* Someone with 2+ years experience in the payments industry. Strong plus if your experience is in SaaS or technology
* Able to communicate operational issues to team members, Enterprise clients, and vendors verbally and in writing
* Flexible and calm under pressure. You have excellent relational skills for onsite visits, client onboarding and business reporting meetings even with tight constraints and deadlines.
* A project manager with the ability to operate against detailed initiatives in a fast-paced environment
* Willing to travel up to 25% of the time


* A laid-back, fun workplace designed to encourage collaboration and company wide events
* $120/mo to spend on tickets to live events
* A superb benefits package, including full health/dental/vision
* A focus on transparency. We have regular team lunches and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
* Annual subscriptions to Citibike, Spotify, and meditation services

Come Join Us!

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.

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