The Role Snark Park is seeking a Supervisor to support the Operations Manager leading the F&B and Retail component of Snark Park. The Supervisor should have a strong background in leading an operations team and a passion for creating unparalleled guest experiences through high quality customer service. We are seeking an individual who has a passion for ice cream and an eye for design and can craft a shopping experience that integrates those worlds.
Operations Oversee and supervise the front of house ice cream/retail part time staff Manage schedules including time off, call outs, and shift coverage Hire and build a strong team + drive a culture of high performance + engagement Ability to motivate staff and maintain an open, professional communication with all staff members Train all new staff + on-going training as new products are delivered, and initiatives change Conduct inventory counts and ensure all procedures, policies and shortage awareness is maintained Ability to crowd control and choreograph an optimal guest flow High knowledge of POS systems Ability to maintain and execute store merchandising standards Ability to maintain store readiness and housekeeping duties Ability to prepare weekly reports as needed
Customer Service Deliver the highest quality product to visitors and maintain the highest brand standards of our partners High level of customer engagement and must be able to resolve guest issues and concerns with a professional demeanor Create an environment that drives repeat visitation
Sales Ability to drive business via an entrepreneurial mindset Ability to implement sales incentive program and teach staff how to upsell Support team with sales goals
Education, Knowledge, Skills and Abilities Required
Minimum 2-3 years of hospitality/retail management experience Must be able to work flexible hours including nights and weekends Computer skills including word and excel Knowledge of Department of Health guidelines and standards Ability to motivate employees to work as a team to ensure that food and service meet hospitality standards Must possess excellent communication and written skills Food Handler s Certificate is a plus This is a Wednesday Sunday position
Customer Service: Minimum 2 Year (Preferred) Retail Experience: Minimum 2 Year (Preferred) Managerial Experience: Minimum 1 Year (Preferred)
Who We Are Snark Park is a multi-faceted exhibition space that will house a series of immersive art installations, all created by the design studio Snarkitecture. Opening at Hudson Yards in New York City in 2019, it will offer visitors the opportunity to engage with a rotating program of design environments that play with material, texture and the reduction of color. Snark Park promotes a dialogue that is equally creative and contemplative all in keeping with the studio s aim to challenge visitors to investigate the familiar with a fresh curiosity. An ecosystem of tailored design, Snark Park offers a unique retail experience with exclusive merchandise and food in collaboration with KITH Treats, Snarkitecture-designed limited edition art objects and one-of-a-kind collaborations with brands from around the world.
More detail about Related Companies, please visit
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.