Description Benefits Supplemental Questions Satisfied customers, Satisfied team members, and Financial health.
Leadership Development Operations Manager
(WMS Band 1)
Leadership and learning are indispensable to each other.
John F. Kennedy
We believe in the business case for diverse teams. We strongly encourage diverse candidates to apply and share how your unique qualities will strengthen our work.
Here at the Department of Enterprise Services (DES) our mission is to "make government work better." We support more than 100 state agencies boards and commissions with our services, policies and governance so that our customers can focus on the core missions of their important work.
We know change is the only constant in our work and the speed of change continues to increase each year. Which is what makes our Workplace Learning and Performance Team (WLP) so essential to the advancement and agility of our state work. Our understanding key workforce trends and needs, and provision of learning solutions that meet those needs will be one of the key predictors of our ability to make Washington work for all, both today and for future generations. Our newly created Leadership Development Operations Manager is an important part of our success.
As a member of the WLP leadership team, this position will play a critical role in ensuring the enterprise Leadership Development Program designs and delivers customer-driven training and services toleaders to increase the pipeline of effective leaders across the enterprise.
Who we are:
TheDepartment of Enterprise Services(DES) is a central service organization, providing support and services for state agencies, cities and municipalities, higher education, vendors, and the citizens of the state of Washington. At DES, we passionately pursue our vision of:
We listen to customers and team members to understand what they need and expect. We promote creativity, learning, and improvement to meet those needs and adapt to the ever-changing business environment. We measure our results and seek feedback to improve our performance. We value respect, integrity, excellence, diversity and inclusion, and seek new team members that share those values. Duties: If you enjoy the following, this may be the position for you: Overseeing the design, development, and implementation of core training curricula that includes evidence based training programs and collateral (i.e. web-based courses, instructor led training, job-aids, videos, etc) for delivery in a classroom, web-based, mobile devices, and/or blended learning environment Ensuring quality assurance practices for Leadership Development Team facilitators and related learning to ensure a quality experience and learning that leads to change Ensuring evaluation and assessment of program effectiveness andongoing improvements meet customers' needs and maintaining relevant leadership development consistent with the enterprise model Creating and setting clear objectives and measuring success Leading the Leadership Development facilitators to achieve the objectives for learning solutions based on customer needs Working with the Leadership Development Manager and other partners in the design and success of a scalable leadership development program Facilitating leadership development experiences Qualifications: Bachelor's degree in instructional design, organization design/development, communications and learning technology, education, human resources, public administration, or closely related field ** Three (3) years leading or facilitating teams of skilled professionals in achieving specified goals and objectives with demonstrated ability to track and report on progress, achievements and challenges using design strategies and analysis to ensure program or project success Three (3) years of experience designing and implementing practices that lead to sound program operations Five (5) years of leadership experience (you may not have "leader, manager, or supervisor" in your title, but this is different than supervisory experience. It is focused on leading teams where you may not have had positional authority but engaged and inspired a team to reach a common objective) Two (2) years facilitating learning and development for adults in an organization or consulting firm Demonstrated ability facilitating problem solving in diverse situations with influential customers for successful outcomes Commitment to implementation and integration of diversity, equity, and inclusion practices to facilitate a respectful and inclusive work environment and training that reinforces this environment
** Experience and certifications in the above areas can substitute year for year for education. Experience must be consecutive to other requirements.
Desired: Experience leading and engaging individuals and teams through developing and implementing sound practices that lead to sound program operations Solid foundation and knowledge of Adult Learning & Development principles Experience developing curriculum that advances leadership, supervisory, and manager skills ATD (ASTD) eLearning Instructional Design Certification Experience applying learning methodologies and ADDIE/SAM instructional design Demonstrated ability to lead engaging learning experiences Demonstrated ability to provide learning experiences that are measurable for knowledge and behavior change Experience developing and applying technology and assessment to measure effectiveness of services and products Experience developing or implementing quality assurance for program effectiveness Supplemental Information: You must provide the information below; failure to do so willresult in not being considered for this position: A letter of interest to describe why you are the best candidate and how you meet the specific qualifications for this position; Current resume , detailing experience, and education; and A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)
By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.
Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.
Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, or other verification of military service. Please blackout any personally identifiable data such as social security numbers.For additional information on Veteran's Preference and guidance on how to determine if you are eligible,click here.
Military Spouse Preference:
To take advantage of military spouse preference, you will have an opportunity to identify your status in the questionnaire.
We thank you and are grateful for your service!
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
Persons with a disability, who need assistance with their application or need this announcement in an alternative format, may call (360) ###-#### or toll free (877) ###-####. TTY users should first call 711 to access theWashington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Should you have any questions regarding this position or the online application, contact Jennifer McWaid at (360) ###-#### ...@des.wa.gov.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task