Application Support- Must have tier 2 support experience

Employment Type

: Full-Time


: Miscellaneous

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The scope of this role includes but is not limited to:Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to the proprietary platform and individual components.Determination of root cause of incidents (configuration, defect, misuse.)Liaise with other developers and product owners on corrective actions or viable workarounds to resolve incidentsDeployment of upgrades / fixes, code enhancements, and optimizationResponding to direct and indirect inquiries based on existing an

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